Terms of service

1. About these terms

These Terms of Service govern access to katemarkerhome.shop and consumer purchases from Kate Marker Home. By using the website or placing an order, the user agrees to these terms to the extent permitted by law. Our email address is info@katemarkerhome.shop.

These terms do not remove rights that consumers have under UK law. If a provision conflicts with a mandatory consumer right, the mandatory right prevails and the remaining provisions continue to apply.

2. Eligibility and acceptable use

Customers must have legal capacity to enter into a purchase contract. The website may not be used for unlawful or fraudulent purposes, to interfere with its operation or security, to introduce malicious code, to scrape or harvest data in breach of law, to infringe intellectual-property rights, or to place orders for unauthorised resale where we have reasonably limited a promotion or product quantity.

We may suspend access, cancel affected orders or take proportionate protective action where we reasonably believe the website is being misused. This does not affect payment or refund rights relating to valid orders.

3. Product information

We take reasonable care to keep descriptions, images, prices and availability accurate. Images are illustrative, and the appearance of colours or textures may vary with devices, lighting and natural materials. Measurements are approximate unless expressly guaranteed. Handmade, hand-finished and natural-material products may have minor variations that are part of their character rather than defects.

Customers should review the product page, dimensions, materials, care instructions, warnings and suitability before purchase. Where a customer tells us of a particular purpose and reasonably relies on our skill or judgment, statutory fitness-for-purpose rights apply.

4. Prices and payment

Prices are shown in the currency stated on the website and include applicable taxes where the law requires. Mandatory fees and delivery charges will be disclosed clearly before the customer submits the order. Standard delivery is free. We will not add an unavoidable mandatory charge late in checkout or preselect a paid optional extra.

Payment must be made using an offered method. The payment provider may conduct authorisation and anti-fraud checks. A payment authorisation or order acknowledgement does not by itself constitute acceptance of the order.

If a price is clearly incorrect and the error should reasonably have been recognised, we may reject or cancel the affected order and refund any amount paid. Otherwise, the confirmed price applies.

5. Order process and contract formation

The website lets customers add products to a basket, review the order and correct errors before choosing the button that clearly indicates an obligation to pay. After submission, we send an electronic acknowledgement. A binding contract is formed when we send an order confirmation accepting the order or dispatch the goods, whichever happens first.

We may decline or cancel an order before acceptance where goods are unavailable, delivery is not possible, a legal restriction applies, information is materially incomplete, payment is not authorised, an obvious error exists, or we reasonably suspect fraud. If only part of an order is unavailable, we may accept the available part with the customer’s agreement. Any payment for a cancelled item will be refunded.

6. Availability and substitutions

Products and promotions are subject to availability. We will not substitute a materially different item without consent. If an accepted order cannot be fulfilled, we will notify the customer and provide an appropriate refund. Quantity limits may apply where clearly displayed or reasonably necessary to ensure fair access.

7. Delivery, risk and title

Our standard estimated delivery time is 15–20 days. We will deliver without undue delay and, unless another period has been agreed, no later than 30 days after the contract is made. Estimates are not guaranteed dates unless we expressly agree that time is essential.

Risk of loss or damage passes when the customer or a person identified by the customer, other than the carrier, takes physical possession. If the customer independently commissions a carrier not offered by us, risk may pass when the goods are delivered to that carrier. Ownership passes only after full payment, but this does not alter statutory rights or the rules on risk.

Further details, including delay and address rules, appear in the Shipping Policy.

8. Cancellation, returns and refunds

Consumers generally have 14 days after receiving most online purchases to notify us that they wish to cancel, followed by 14 days to send the goods back. Exceptions apply to certain goods, including personalised items and unsealed hygiene goods. Separate and additional rights apply where goods are faulty, damaged, not as described or otherwise fail to conform to the contract.

The Return and Refund Policy explains the process, refund timing, return costs, exceptions and model cancellation wording. That policy forms part of these terms.

9. Statutory product rights

Goods must be of satisfactory quality, fit for purpose and as described. Statutory remedies may include the 30-day short-term right to reject, repair or replacement, price reduction and final rejection, depending on timing and circumstances. No manufacturer or commercial warranty replaces or limits these rights.

10. Reviews and user content

A user who submits a review, image or other content confirms that it reflects a genuine experience, is accurate to the best of their knowledge, is lawful, does not infringe another person’s rights and does not contain malicious code or irrelevant promotional material. Any incentive must be disclosed clearly.

The user grants us a non-exclusive, worldwide, royalty-free licence to host, reproduce and display submitted content for operating and promoting the store, subject to applicable privacy law. We may moderate or remove content that is fake, misleading, unlawful, abusive, irrelevant or rights-infringing. We will not remove a genuine negative review merely because it is critical, and we will take reasonable and proportionate steps to prevent and remove fake or misleading reviews.

11. Intellectual property

The website and its text, graphics, photographs, design, compilation, trade names and other materials are owned by or licensed to Kate Marker Home and protected by applicable intellectual-property law. Users may view and print reasonable extracts for personal, non-commercial shopping purposes. No ownership rights are transferred. Commercial copying, republication, modification or distribution requires prior permission unless law permits it.

12. Third-party services and links

The website may use or link to payment providers, delivery services, social networks or other third parties. Their services may be governed by separate terms and privacy notices. A link does not necessarily mean that we endorse or control the third-party site. We remain responsible for our own contractual and legal obligations.

13. Our responsibility

We are responsible for loss or damage that is a foreseeable result of our breach of contract or failure to use reasonable care and skill. Loss is foreseeable if it was obvious that it would happen or both parties knew it might happen when the contract was formed.

We do not exclude or limit liability where it would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or liability arising from statutory consumer rights. Products sold to consumers are intended for domestic and private use unless stated otherwise. Subject to mandatory law, we are not responsible for business losses such as lost profit, revenue, opportunity or goodwill arising from consumer use.

14. Events outside reasonable control

We are not responsible for delay caused by events outside our reasonable control, but we will take reasonable steps to minimise the effect and contact affected customers. If there is a risk of substantial delay, the customer may have the right to end the contract and receive a refund for goods not received.

15. Changes, transfer and severability

We may update website terms for future use and future orders. The terms applying to an accepted order will not be changed retrospectively to the customer’s disadvantage unless required by law or agreed by the customer.

We may transfer our rights and obligations only where this does not reduce the customer’s protections. The customer may transfer rights where law permits or with our consent. If any provision is unlawful or unenforceable, it will be treated as modified or removed to the minimum necessary, and the rest remains effective. A delay in enforcing a right is not a waiver.

16. Governing law and disputes

These terms and consumer contracts are governed by the law of the part of the United Kingdom in which the customer lives, without depriving the customer of mandatory protections that otherwise apply. A consumer may bring proceedings in the courts of the part of the United Kingdom where they live, and we may generally do so only as permitted by consumer-jurisdiction rules.

Please first contact info@katemarkerhome.shop so we can try to resolve a complaint. This does not prevent a customer from seeking advice, using an available dispute-resolution process or bringing legal proceedings.