About Us

Welcome to Kate Marker Home

Kate Marker Home is an online home and lifestyle store operating through katemarkerhome.shop. We curate practical, attractive products intended to help customers create comfortable, considered living spaces. References in this statement to “Kate Marker Home”, “we”, “us” or “our” mean the operator of katemarkerhome.shop. Our customer service email is info@katemarkerhome.shop.

Our aim is to make online shopping clear and straightforward. We seek to describe products accurately, display prices transparently, provide useful order information and support customers before and after purchase. The product page, checkout page, order confirmation and the policies available on this website together explain the key terms applying to an order.

Our products

Our range may include home décor, furnishings, storage products, accessories, lighting, textiles, kitchen and dining items, seasonal goods and related lifestyle products. The selection may change over time. Product photographs are intended to represent each item fairly, but colours and textures may appear different depending on screen settings, lighting and natural variations in materials. Measurements are approximate unless a product page expressly states otherwise. Customers should review dimensions, materials, care information, compatibility and any safety instructions before ordering.

Where an item is handmade, hand-finished or made from natural materials, minor differences in grain, colour, texture, pattern or finish are not normally faults; they are part of the character of the product. Nothing in this statement limits a customer’s statutory rights where goods are faulty, not as described, of unsatisfactory quality or unfit for a purpose made known to us.

Ordering from us

Orders are placed through katemarkerhome.shop. Before submitting an order, customers can review their basket, correct errors and see the total price payable. Any mandatory charges will be shown before payment. Standard delivery is free on all orders, and our usual estimated delivery time is 15–20 days. More detail appears in our Shipping Policy.

An acknowledgement that we have received an order does not itself mean that we have accepted it. A contract is formed when we send an order confirmation accepting the order or, if earlier, when we dispatch the goods. We may decline or cancel an order where an item is unavailable, a price or description contains an obvious error, payment cannot be authorised, delivery is not possible, or we reasonably suspect fraud or unlawful activity. If we cancel after payment, we will refund the amount paid for the cancelled item.

Customer care

For questions about products, orders, delivery, returns, privacy or these policies, email info@katemarkerhome.shop. Please include the order number when contacting us about an existing order. We aim to respond within a reasonable time and to resolve concerns fairly.

If a customer tells us that a product is damaged, faulty, missing or incorrect, we may request photographs or other reasonable information so that we can investigate and arrange an appropriate remedy. Any request for evidence will be proportionate and will not be used to remove or reduce rights provided by UK consumer law.

Fair dealing

We do not permit fake or misleading reviews. Any incentivised review must be clearly identified, and we may take reasonable and proportionate steps to verify, moderate and remove reviews that are fake, unlawful or misleading. We will not suppress genuine negative reviews merely because they are unfavourable.

We also seek to avoid hidden mandatory charges, misleading urgency claims and other unfair commercial practices. Promotions are subject to their published terms and availability. A comparison price or discount will be presented only where we have a reasonable basis for it.

Important information

Our policies are written for customers purchasing as consumers in the United Kingdom. Mandatory consumer protections continue to apply regardless of anything in our policies. These policies may be updated to reflect changes in our operations or the law. The version in force when an order is accepted generally governs that order, except where a change is required by law or benefits the customer.

This About Us statement is general information about our store. It is not a substitute for the Return and Refund Policy, Privacy Policy, Terms of Service, Shipping Policy or Legal Notice, all of which should be read where relevant.